Company Description

ZEMS IT, is a leading online shopping platform. Specializing in a wide range of electronics, ZEMS IT offers a comprehensive selection of laptops, desktops, gaming computers, printers, scanners, projectors, PC components, tablets, and more. We cater to discerning customers looking for high-quality electronics at competitive prices.

Role Description

This is a hybrid role for an IT Administrator. The IT Administrator will be responsible for providing technical support, troubleshooting issues, managing system administration tasks, and offering help desk support. The engineer will also be tasked with ensuring a seamless and efficient technical operation for our users.

Qualifications

• Proficient in Technical Support and Help Desk Support
• Strong skills in Information Technology and System Administration
• Experience in Troubleshooting technical issues
• Excellent communication and problem-solving skills
• Ability to work independently and remotely
• Previous experience in a similar role is a plus
• Bachelor’s degree in Information Technology, Computer Science, or a related field

Key Skills and Requirements

▪ Excellent knowledge of Office 365 and MS Operating Systems

Hands-on experience with Firewalls, WAN/LAN/VPN/MZ network topologies, and subnetting.

▪ Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange

▪ Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies

▪ Experience using ITSM tools such as ServiceNow

▪ Proven ability to troubleshoot and resolve both hardware and software technical issues

▪ An enthusiastic commitment to delivering and maintaining a positive End-User Experience.

▪ An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big

▪ Excellent customer relations skills

▪ Excellent communication skills, both written and verbal, together with polite telephone manner

▪ Friendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledge

▪ Well organized and able to priorities workload

▪ Collaborative and community focused

▪ Friendly and positive attitude

▪ Own visa (preferable)