If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

We are pleased to facilitate exchanges or returns for your order should you find any dissatisfaction – kindly review the information below.

Items must be returned with all original attachments, accessories, and a copy of the invoice within seven working days from the receipt of the order.

Terms and Conditions:

The item(s) must be in its original, unopened packaging, including the unit carton, and must include any accessories and free-of-charge items if applicable.

For open unit returns, a re-stocking fee of 15% of the product value will be applied and deducted from the refund amount. Refunds will be issued to the original purchase credit card account or in the form of ZEMS IT credit/vouchers.

We regret to inform you that items falling under the following categories cannot be returned or refunded:

·         Cartridges & Toners

·         All Accessories

·         Software

Should you have any inquiries or require further assistance, please do not hesitate to contact our customer support team